Challenge
- Legacy MES system with minimal documentation
- Ongoing monitoring & incidents
- No in-house system expertise
Results
- 75% faster incident resolution
- Improved business confidence
Solution
- Reverse-engineered the 'as-is' system roadmap
- Established L2/L3 support & created documentation
- Enhanced modules using microservices
Engagement Model
- Dedicated senior engineering team
- Cost-effective model
- Flexible resourcing model
"Neo-Tech quickly understood our complex environment and ensured stability from day one — giving us confidence in business continuity."— Dr. Akash Panday, Managing Director, Skyworth
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